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keusAutomation
@KeusAutomation
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Zonal Manager

keusAutomation

Hyderabad

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2 yrs

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Full time

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Business Operations

Minimum

₹40000 Per Month

Maximum

₹70000 Per Month

Major Deliverable
Customer relationship management
Project management
Handling a team of project in charges and installation team
Responsible for end-to-end customer journey
Offer the best solution customer premises to ensure highest quality of installation
Ensure the highest quality resolutions for service and support calls
Escalation on the issue identified and resolved in a structured manner to management

Supervises: Project In charges / Supervisors, Installation team
Reports To – Head/AGM – Operations

PERSON OVERVIEW
Qualification
Graduation / Post Graduation / Project management certification

Experience
At least 8 years of experience with minimum 3+ years of experience as Asst. Manager / Manager in the field of Home Automation execution or luxury home solutions execution
Handling a team of 5+ members
Dealing with various vendors / contractors

Essential Attributes (Experience/Exposure Characteristics)
Communication skills
Ability and willingness to learn
Customer service
Initiative
Adaptability
Project Management

Functional Competencies.
Knowledge on Home automation
Knowledge on Interior works
Knowledge on Electrical works
Knowledge on safety standards
Experience in seamless execution of deployments

Behavioral Competencies
Interpersonal effectiveness, takes ownership, relationship skills, team management

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Customer Care- Executive (Fresher)

keusAutomation

Hyderabad

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2 yrs

·

Full time

·

Admin & Office

Minimum

₹19000 Per Month

Maximum

₹25000 Per Month

Job Description:

catering to customer phone calls
handling customer concerns and complaints in a timely manner
dealing with customer issues and churning out an easy-to-follow solution
curating streamlined email and social media communication mediums for offers, updates and much more
establishing a positive rapport with all clients and customers in person or via phone
forming reports based on customer satisfaction statistics and helping their team to develop new skills
fixing appointments based on the availability of customers and clients


Desire Candidate Profiles:

Female candidates are preferrable
Graduation is required (Any stream)
Strong written & verbal communication skills (Telugu, English & Hindi)
Freshers also can apply

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Customer Care- Assistant Manager

keusAutomation

Hyderabad

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2 yrs

·

Full time

·

Media & Communication

Minimum

₹40000 Per Month

Maximum

₹70000 Per Month

MAJOR DELIVERABLES
● Visiting a client's location where KEUS home automation systems have already been installed.
● Ensuring Clients are fully onboarded into KEUS Smart Home solutions by interacting and engaging with them; understanding their usage patterns, and recommending science-based living that suits their moods.
● Explaining them about the products features; making mood base living and demonstrating the same.
● Demonstrating the full function and features of the KEUS products to the customer that helps them truly interact with the products.
● Explaining the function and feature of the KEUS Smart home app and usage, and ensuring that the customer is fully aware and enjoy the same.
● Understanding the customer persona, their space, and recommending customers wherever else in the client’s places additional products are needed for a better experience.
● Requesting and collecting feedback from customers to learn about their experiences with KEUS products and solutions.
● Sharing the customer feedbacks with the internal stakeholders for the better understanding and improvements.
● Highlighting the concerns of the customers sharing the same with the internal stakeholders and providing structure solution back to the customers on the identified issues.

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Electrical Supervisor (House Wiring)

keusAutomation

Hyderabad

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2 yrs

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Full time

·

Installation, Maintenance & Repair

Minimum

₹21000 Per Month

Maximum

₹40000 Per Month

MAJOR DELIVERABLES
• Site inspections and monitoring the site readiness for the Installation of home automation products at customer premises
• Should know the new / existing home power supply (single phase / multiphase, Invertor, generator power supply)
• Review the Load evaluation details of sites and propose the solution
• Regular visits to client sites and advice the client/site electrician/supervisor on the standards required for home automation solution
• Trouble shoot the home automation modules connectivity issues
• Resolving the electrical / home automation module complaints
• Handle the Escalations on the issue identified and resolved in a structured manner to management
• Should be the single point of contact for the site and ensure site readiness and installation
• Knowledge of Auto Cad and Dialux software is preferable

About

Keus is a pioneering wireless smart home automation company operating at the intersection of sleek and modern design, bleeding edge technology and luxury living.