JOB RESPONSIBILITIES

Profile Experience

• Build a good knowledge of the products & technologies; in which Cloud, Datacenter / Hosting industry is operating and ensure timely intelligence to provide best of the service to customers
• Keep an open eye on the market to detect any threats from competitors
• Should be a team player and ready to manage team in complex situations and environment.
• Should have worked in Datacenter environment and understand the complexity.
• Managing multiple customers for new project implementation, management of services and support

Technical Abilities:

• Should have worked or having good knowledge on LINUX Servers and its OS and Managing independently
• Install, configure and manage MySQL database.
• Backup and restoration of accounts, subscription through panels for servers, websites & Database servers
• Candidate should have sound knowledge about Zimbra Server creation, installation management & troubleshooting.
• Should have good knowledge about hosting panels i.e. cPanel, CWP, Vista etc.
• Should have good knowledge about opensource tools, their installation and management which can be helpful in Linux environment
• Ability to understand customer issues very quickly and fixes them
• Having good Knowledge about PROXMOX, Virtulizor and its troubleshooting will be preferred.
• Having skills on spam gateway, opensource firewall and load balancer will be preferred

Role & Manageability:

• Maintain a pro-active and creative approach to support situations.
• Build trust, social activities & public relations with key account customers, work on solving their problems and respond to their requests any time
• Promote the company’s image through attitude, professionalism, knowledge, customer orientation and responsiveness to customer’s needs

Reporting

• Focus on providing, managing the technical support.
• Provide technical reporting and feedback to the manager

JOB REQUIREMENTS

Academic Education:
• Bachelor degree / Technical degree

Experience:
• Minimum 1-3 years’ experience in technical / support.
• Experience in datacenter environment and its knowledge will be preferred.
• Clear technical role & achievements track record

Skills:
• Skills in presenting & managing team and ready to work 24X7 if needed.
• Good communication and presentation skills
• Team player who is flexible and excels in an entrepreneurial environment
• Ability to work under pressure
• Dynamic, rigorous & self-directed personality
• Exhibits self-confidence, energy and enthusiasm
• Fluent in English would be a plus

Others:
• Preferably Male
• Residing in and around Noida only